Housecall Pro is looking to solve the problem of streamlining operations, scaling businesses, and saving time for home service professionals by providing intuitive, engaging, and user-aligned products. The Group Manager, Product Design will lead design teams to ensure high design quality and user experience across all products, driving strategy and innovation to improve the lives of service professionals.
Requirements
- 8+ years of experience in product design, with at least 3 years in a leadership role managing design teams
- Demonstrated ability to elevate design quality, influence strategy, and deliver experiences that measurably improve user workflows.
- A portfolio demonstrating systems-level thinking, domain ownership, design leadership, and work that shaped product direction, not just UI output.
- Expert-level knowledge of design principles and patterns, interaction design, motion, accessibility, and platform constraints.
- Proven track record of operating autonomously, handling ambiguity, and driving alignment across multiple teams and stakeholders
- Relentless attention to detail and mastery of design craft from IA to interaction models to visual systems, with a deep care for how designs are built and experienced by our Pros in the real world.
- Proven ability to drive design innovation while balancing business and technical constraints
Responsibilities
- Help lead the design vision and strategy for your product design team, ensuring alignment with business goals and product roadmaps, while delivering measurable impact to our Pros' workflows.
- Drive product strategy through design, partnering with PMs and engineering leads to define problem spaces, shape roadmaps, and identify opportunities that move the business forward.
- Help define and evolve Housecall Pro's interaction patterns, information architecture, and multi-surface design system, ensuring cohesion across teams and surfaces.
- Run and facilitate deep discovery, including research synthesis, field studies, workflow modeling, and prototype-driven exploration. Translating ambiguous spaces into aligned product direction.
- Analyze and track design metrics to measure the effectiveness of design solutions and continuously improve design outcomes
- Bring new ideas and next-generation experiences to the table, exploring emerging patterns in mobility, AI, automation, and workflow design that meaningfully improve Pros' day-to-day lives.
- Balance hands-on design work with strategic leadership to meet both short-term and long-term design objectives
Other
- Mentor and level-up designers, providing feedback, guidance, frameworks, and thought partnership that improves team craft and decision-making.
- Advocate for design thinking and a customer-first mindset across the organization, ensuring the team focuses on delivering delightful user experiences
- Communicate design rationale clearly and persuasively to executives, cross-functional stakeholders, and product team, framing decisions through customer value and business outcomes.
- A strong, strategic design perspective, grounded in customer understanding and business impact, while remaining open to input, feedback, and iteration.
- A natural inclination toward mentorship and cross-functional influence, helping designers, PMs, and engineers grow their thinking and execution.
