Intuit's TurboTax is seeking to unlock business growth through conversion rate optimization, experimentation, personalization, and AI-driven experiences for its website, which receives over 190 million annual visitors during tax season. The goal is to improve the user experience and capture a larger share of the 85 million American consumers who currently use inefficient and expensive tax preparation services.
Requirements
- 8+ years of experience in web optimization and growth, including at least 5 years in a Product Management role driving experimentation and/or personalization initiatives
- Experience building and leading a PM team (2+ years direct management experience)
- Deep experience with web and mobile-first customer experiences, ideally in high-traffic (20+ million monthly uniques), consumer-facing environments.
- Proven experience leveraging machine learning to optimize customer acquisition, conversion, and personalization strategies.
- Strong track record of owning revenue outcomes and delivering product-led growth
- Deep customer obsession and strong track record delivering customer value through product innovation
- Capable of crafting a vision, decomposing it into milestones, and leading execution
Responsibilities
- Leading the product vision, strategy, and high level roadmaps that will enable us to achieve our customer and business objectives.
- Partnering cross-functionally to deliver experience improvements and customer and financial targets.
- Driving the use of AI and machine learning to enhance experimentation, personalization, and customer journeys.
- Building a high-performance team and Attract world-class talent and lead, develop, and inspire them to innovate on behalf of our customers.
Other
- Excellent verbal and written communication skills with the ability to communicate at all organizational levels
- Excels in driving cross-functional teams and leading initiatives across an organization involving multiple product and marketing teams
- Deeply curious and data-driven. Develops and defends strong points-of-view with data, analytics and the voice of the customer
