Grainger is looking to inform the strategy, design, and development of its enterprise applications and customer-facing experiences by conducting user experience research.
Requirements
- An understanding of user-centered design principles, usability, and human subject research best practices
- Some experience with common user research methods, such as interviews, surveys, and task-based testing.
- Demonstrated interest in both evaluative and generative research methods
- Some experience with common user centered design frameworks to structure problem solving, planning, and insights and analysis
Responsibilities
- Work alongside a Lead UX Researcher to plan and conduct user research studies, usability testing, and stakeholder workshops.
- Contribute to analysis and creation of persuasive and impactful research reports and presentations.
- Work with the Sr. Mgr. UX Research & Measurement and other research team members on operational and stakeholder support tasks such as participant recruiting and Voice of Customer feedback analysis.
- Contribute to the UX Research team’s internal projects to improve our operations and processes.
- Gain experience and skills executing all stages of qualitative and mixed-method user research studies using a variety of methods such as interviews, usability testing, concept testing, surveys, and voice of customer feedback analysis.
- Utilize design thinking frameworks, workshop techniques, and user experience tools such as journey maps, service blueprinting, and user archetypes.
- Gain experience conducting research, synthesizing findings, and presenting actionable insights for digital product teams within a complex B2B organization.
Other
- Currently pursuing a Master’s degree in Human-Centered Design, Human-Computer Interaction (HCI), Design/Product Design, Information Studies, or related fields with a focus on user research
- Targeted graduation date between Winter 2026 – Fall 2027
- Strong written, verbal, and presentation skills
- Professional demeanor and interpersonal skills suitable for interactions with Grainger customers and internal stakeholders.
- Initiative to proactively plan and execute work
