Square is looking to improve the product health, business impact, and customer success of its hardware product lines by monitoring field performance, identifying new product opportunities, and translating them into actionable product requirements for new features.
Requirements
- 4+ years of product management experience or equivalent product strategy and customer insights experience.
- Experience leading the delivery of products / features / projects which have a high degree of cross-functional complexity and integration.
- A track record of shipping and iterating on successful consumer or small business products.
- Experience making data-driven decisions working with data science teams and tools.
Responsibilities
- Monitor the performance of our devices in the field and apply a wide suite of telemetry tools to ensure that our customers have the best device experience possible.
- Identify new product opportunities, translate those opportunities into product requirements and work with a best-in-class design, engineering, and manufacturing team to turn those ideas into new features.
- Continuously identifying and executing on ways to improve your product through a deep understanding of our customers, competitors, and the changing landscape we operate in.
- Be the first line of triage for new field product issues. Investigate new field issues to provide the relevant technical teams with a place to start and a sense of importance / urgency.
- Have a high-level understanding of technical and operational aspects of the product that need to be considered as context or inputs into product decisions.
Other
- Develop a clear understanding and be able to articulate who is deciding to use your product(s), why they selected it, what gaps it has, and what aspects are most important to your users through regular conversations with our sellers and thorough data-driven investigations into our product telemetry.
- Understand the impact of your product on the main customer segments and the business impact of your product to Square.
- Be responsible for clear communication of your 12-month roadmap, including translating the roadmap features into quarterly plans and participating in the prioritization sessions for the executing teams to provide clarity on your asks and context on priority and impact.
- Be the cross-functional aggregator / decision driver when a cross-functional decision’s primary impact is to the business performance or customer experience of a product.
- Great interpersonal, communication, organizational, analytical skills. A proven ability to influence.
- A passion for Square’s mission of economic empowerment and well designed hardware products.
