Guardian is looking to develop and implement enterprise initiatives, including automation solutions, Agentic AI, and intelligent self-service technologies, to optimize business processes and create a new paradigm for human-AI collaboration.
Requirements
- Agentic AI Expertise: Demonstrates current, hands-on experience architecting and deploying agentic AI systems, including autonomous agents capable of reasoning, planning, and tool use across enterprise environments.
- Generative AI Integration: Skilled in integrating generative AI models (e.g., LLMs, image generators) into agentic workflows to enhance automation, personalization, and decision-making.
- Conversational & RPA Technologies: Deep expertise in conversational AI, natural language understanding, and Robotic Process Automation (RPA), including both attended and unattended bots.
- Strong expertise in conversational technology and deployment of complex AI solutions.
- Experience in deploying enterprise grade solutions and automation solutions at scale.
- Ability to understand, analyze, and measure the impact of technology on customer self-service and operational efficiency.
- Willingness and capability to learn new technologies quickly.
Responsibilities
- Develop and implement a comprehensive automation and AI strategy, aligning with business objectives and emerging technology trends in automation.
- Lead the design, development, and deployment of AI Agents with robust guardrails and safety protocols to ensure responsible and ethical behavior of autonomous agents.
- Oversee the entire life cycle of an AI agent, including planning, tooling, memory management and feedback loops.
- Establish and enforce guidelines for agent development, including testing, evaluation, to ensure reliability and performance in production.
- Engage with engineering, product management, customer experience, and IT teams to incorporate solutions into current platforms and contact center operations.
- Make sure all initiatives align with data protection standards, regulatory frameworks, and enterprise security requirements.
- Define KPIs and success metrics for initiatives, ensuring continuous monitoring, optimization, and business impact evaluation.
Other
- Bachelor’s or master’s degree in computer science, engineering, management or a related field, or equivalent experience.
- Up to 10% travel within US
- 3 days onsite Hybrid in New York, New Jersey or Pennsylvania
- Effective communication and collaborator management skills to bridge the gap between business and technology.
- Strong problem-solving, critical thinking, and leadership skills to foster innovation in new technology space.
