DispatchHealth is seeking an innovative and results-driven Director of Engineering to lead their Care Coordination development team. This role is crucial for building, scaling, and mentoring a high-performing engineering organization to deliver SaaS solutions that streamline complex healthcare logistics and service operations, ultimately simplifying and optimizing care planning, scheduling, inventory management, and referral workflows for service professionals and business users.
Requirements
- 10+ years of progressive engineering leadership experience, including managing managers and distributed teams.
- Proven track record building and scaling SaaS products for service organizations, ideally with complex logistics or workflow requirements.
- Experience managing both full-time and offshore/contractor engineering teams.
- Demonstrated ability to simplify platforms and deliver reliable, scalable, and user-friendly systems.
- Strong background in software engineering best practices: agile development, DevOps, automated testing, and cloud-native architectures.
- Experience in healthcare technology or regulated environments is a plus, but not required.
Responsibilities
- Set the vision and technical direction for Care Coordination engineering, aligning with business and product strategy.
- Oversee the design, development, and delivery of SaaS products supporting: Care planning and protocol-based activity management, Command center and virtual nurse tooling, Scheduling optimization and provider management, Inventory management for field teams, Seamless referral and integration workflows
- Drive architectural simplification and modernization, ensuring systems are reliable, scalable, and easy to use for business and clinical users.
- Champion engineering best practices in code quality, testing, automation, CI/CD, and incident management.
- Identify and implement emerging technologies (e.g., AI, automation) to streamline workflows and improve care delivery logistics.
- Build a culture of high performance, accountability, and continuous learning across both employed and offshore teams.
- Effectively manage offshore and contract engineering resources, ensuring alignment, quality, and cost-effectiveness.
Other
- Excellent communication, collaboration, and stakeholder management skills.
- Strategic thinker with a bias for action and results.
- Inspirational people leader and mentor; passionate about developing others.
- Skilled at navigating ambiguity and driving clarity in fast-paced, evolving environments.
- High emotional intelligence and ability to build trust across diverse teams and stakeholders.
