IDEXX is looking to solve the problem of delivering high-quality software implementation projects across global markets, ensuring customer satisfaction, and maintaining operational efficiency.
Requirements
- Technical Expertise – strong understanding of software architecture integration processes, and deployment methods, with the ability to troubleshoot and guide teams through technical challenges
- Project Management – extensive experience in project management, with the ability to oversee multiple large-scale software implementation projects across various regions
- Process Improvement – experience with process optimization, continuous improvement methodologies, and scaling operations globally
- Software architecture integration processes
- Deployment methods
- Technical challenges troubleshooting
- Global software implementation projects management
Responsibilities
- Define and Execute Strategy – develop and implement the global strategy for software implementations, aligning with company goals for product adoption, client satisfaction, and operational efficiency.
- Global Resource Allocation – optimize the allocation of resources (project managers, implementers, and trainers) across different regions to meet client demands and project timelines.
- Project Portfolio Management - oversee a portfolio of global software implementation projects, ensuring they are delivered on time, within budget, and in line with client expectations.
- Risk Management – identify, manage, and mitigate risks associated with large-scale software deployments, including technical, operational, and resources-related challenges.
- Standardize Processes – develop and implement standardized global procedures methodologies and best practices for software implementation to ensure consistent and high-quality delivery.
- Customization and Scalability – ensure implementation processes can be tailored to meet the specific needs of clients across different regions, while maintaining scalabilities and efficiency.
- Continuous Improvement - use data-driven insights to continuously improve the software implementation process, optimizing team performance, reducing inefficiencies, and enhancing client outcomes.
Other
- 4 Year Degree or Equivalent. Advanced Degree Preferred
- 10-15+ years’ related work experience in Software Implementation Leadership, which includes 10+ years’ successful leadership/Managerial experience, with in-depth operations and deployment experience in customer technology areas
- Leadership – proven experience leading large, multi-functional global teams with strong leadership and people management skills
- Client Relationship Management – strong interpersonal and communication skills to manage clients and internal stakeholders effectively
- Travel Management – experience managing teams of traveling professionals, with a focus on coordinating international logistics efficiently
