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Head of Outbound Operations, North America Stores Marketing

Amazon

$128,600 - $212,600
Aug 24, 2025
Seattle, WA, US
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North America Stores Marketing needs to drive customer engagement and revenue growth through automated and targeted communications via email and push notifications.

Requirements

  • Experience using data and metrics to drive improvements
  • Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
  • Experience using any of SQL or other analytical tools for conducting data analysis
  • Experience with customer segmentation, profiling, and targeting
  • Experience with A/B Testing or Multi-Variate Testing or both

Responsibilities

  • Own the email and push notification tech stack, ensuring optimal performance, deliverability, and integration with marketing systems
  • Collaborate with worldwide email and push governance team to ensure alignment with global standards, best practices, and compliance requirements
  • Develop comprehensive analytics frameworks and reporting tools to monitor campaign performance and provide actionable insights
  • Design and implement workflow-driven tools to streamline marketing operations and improve team efficiency
  • Establish KPIs, measurement frameworks, and testing programs for email and push initiatives
  • Partner with Product Marketing, Data Science, IT, and Legal teams to align strategies and ensure compliance
  • Manage vendor relationships and evaluate new technology solutions for the marketing tech stack

Other

  • 8+ years of professional non-internship marketing experience
  • Experience building, executing and scaling cross-functional marketing programs
  • Bachelor's degree in marketing, communications, business, or equivalent
  • Experience creating and managing complex, cross-team project plans
  • Experience presenting metrics and progress to goal to senior leadership