Google's Customer Solutions team needs a Head of Product & Learning Analytics to lead the analytical agenda, drive long-term success, and navigate complex business and product challenges to influence the development of products and create scalable data solutions for internal and customer-facing teams.
Requirements
- Deep knowledge of Google's Ads products, sales teams, or service operations, and the competitive landscape
- Experience with analytics, strategy, or a related field
- Ability to attract, retain, and cultivate high-caliber talent in a fast-paced environment
- Proven ability to deliver impactful insights and drive operational excellence
- A track record of strategic thinking, creative problem-solving, and leading operational initiatives
- Experience communicating with executive-level stakeholders
- Experience in a people management role, including setting priorities, aligning resources, and ensuring execution
Responsibilities
- Partner with senior leadership to define the analytical strategy and provide data-driven solutions for complex business challenges.
- Deliver high-quality, actionable analytical support to key partner teams, including GCS and GBO, to inform and influence business decisions.
- Identify recurring data needs across the organization and lead the team to build elegant, scalable data solutions to increase efficiency and impact.
- Leverage Google's technology to drive innovation in the team's analytical work.
- Build and lead a high-performing team of pragmatic, results-oriented analysts
- Drive improvements across customer segmentation, product prioritization, sales strategy, and business growth
- Create and implement business plans broadly for all types of businesses
Other
- Bachelor's degree or equivalent practical experience
- 8 years of experience in analytics, strategy, or a related field
- 3 years of experience in a people management role, including setting priorities, aligning resources, and ensuring execution
- MBA or Master's degree (preferred)
- Exceptional written/verbal communication and people skills, with experience interacting with senior executives
