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Santander is looking to design transformative customer experiences in physical locations that leverage digital innovation, as part of the bank's broader omni-channel strategy. This role will lead and execute Santander's retail experience strategy and format design.

Requirements

• Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures
• Ability to analyze information and to evaluate the implications of a course of action or solution
• Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Able to clearly define problems, collect data, establish facts and draw valid conclusions
• Ability to evaluate trends in data or information
• Ability to identify and recommend processes improvements
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Develops, analyzes, implements and oversees short-term and long-term strategic business processes and plans to increase operational efficiency, meet strategic vision and achieve financial goals.
• Develops, presents and implements business case recommendations and tactical/operational strategies based on analysis of global and industry trends, company objectives and key stakeholders.
• Manages, identifies and develops strategic partnerships with business functions, management, and other internal/external stakeholders.
• Conducts business continuity planning in order to assure that essential company functions can operate during and following major disruptive events.
• Identifies and drives execution of physical distribution experience and design concepts within existing or untapped markets.
• Gathers market intelligence from other markets and industries and develops recommendations for physical location design and in-branch experience.
• Uses knowledge of markets, market dynamics and transaction detail to determine demand, future trends and implication of those factors on network distribution strategy.

Other

• Bachelor’s degree or equivalent work experience: Architecture and/or design fields - Required
• 10+ years - Required
• Retail Banking and/or other Retail industry experience - Preferred
• Experience working on the interaction of digital with physical distribution - Preferred
• Experience working within complex global organizations - Preferred
• Confident executive-level communications, both written and verbal
• Strong relationship management skills with internal clients (e.g., management, peers and colleagues) and proven ability to work collaboratively across local and global teams and influence outcomes without directing or commanding
• Excellent project management and organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail, to support fast and effective decision-making
• Sound judgment and discretion regarding confidential information
• Successfully completes regulatory and job training requirements
• Ability to design and develop solutions aligned to strategic plans