Parloa is looking to build and scale its global Technical Program Management (TPM) function to orchestrate complex Agentic AI deployments across its enterprise customer base, aiming to improve customer experience and drive ARR growth.
Requirements
- 8–12+ years of experience in technical project or program management, with at least 3–5 years in a leadership role.
- Proven success leading large-scale enterprise deployments in B2B SaaS, AI, or CX domains.
- Deep understanding of Agile, Waterfall, and Hybrid methodologies.
- Experience with portfolio management, capacity modeling, and cross-functional delivery.
- Experience with Agentic AI or LLM-based platforms.
- Background working with SIs/GSIs/BPOs in co-delivery models.
- Familiarity with PSA tools and Salesforce dashboards.
Responsibilities
- Define and own the vision, operating model, and roadmap for the TPM function globally.
- Build and maintain the Agentic AI deployment framework (phases, milestones, templates, KPIs) used across all customer projects.
- Establish standards for methodology selection (Waterfall, Agile, Hybrid) and ensure consistent, disciplined application across projects.
- Align TPM practices with Professional Services, Product, Sales, and Support strategies to support ARR growth, expansion, and adoption.
- Implement portfolio-level governance: dashboards, risk registers, escalation paths, and executive reporting.
- Ensure capacity planning and resource allocation across TPMs and pods based on pipeline, complexity, and strategic value of deals.
- Own the tooling stack for project/program management and reporting (e.g., Jira, Asana, Smartsheet, Salesforce, internal analytics).
Other
- Hire, onboard, and develop a high-performing team of Technical Project Managers across regions (e.g., US, EMEA, etc.).
- Define career paths, competency frameworks, and leveling guides for TPMs (Associate, Senior, Principal).
- Coach TPMs on technical depth, stakeholder management, escalation handling, and metrics-driven delivery.
- Foster a culture of ownership, transparency, and continuous improvement; reinforce "pods" as the core delivery unit (TPM + FDE + AA).
- Exceptional communication and executive presentation skills.
