JP Morgan Chase is looking to improve the technical product onboarding experience for their clients by managing complex technical treasury product implementations end-to-end.
Requirements
- Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
- Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
- Microsoft Office Suite experience and project Management, Payments and Receivables experience or eagerness to learn
- Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
Responsibilities
- Implement mixed payable solutions and support our clients with file mapping exercises
- Scope client requests and translate business requirements into detailed technical specifications for treasury services
- Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
- Own the product implementation and training experience for your assigned clients
- Manage client and partner expectations and understanding throughout the implementation process
- Work with partners in Operations and Product Management to streamline processes
- Identify instances of business risk and show ownership of issues when they arise
Other
- 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
- Ability to clearly communicate, partner and influence - leading others to a common goal
- Exhibit adherence to policy and procedures and meet or exceed established SLA
- Experience in coaching or mentoring employees and proven ability to successfully manage conflict
- Strategic thinking with the ability to adapt to change
- Some travel required (20%) to visit clients and internal partners.
- Please note this role is not eligible for employer immigration sponsorship.
