Banner Health is seeking to improve the patient scheduling experience by hiring Health Schedulers who can efficiently manage appointments, provide accurate information, and build positive relationships with patients and staff.
Requirements
- Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional solutions and service-oriented demeanor at all times.
- Demonstrated ability to utilize computer and typing skills.
- Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required.
- Experience in an in-bound call center or scheduler in a practice management environment preferred.
- Knowledge of payor contract terms and processes preferred.
- Some level of familiarity with medical terminology strongly preferred.
- Knowledge of payor contract terms and processes is preferred.
Responsibilities
- Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers.
- Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
- Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards.
- Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers.
- Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process.
- Acquires and documents pertinent patient medical information in accordance with procedural guidelines.
- Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system.
Other
- Must be able to work Monday's 8 AM-4:30 PM. All other days will be shift bids with a 20 hour work week.
- Requires skills and abilities typically attained with minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling.
- Demonstrated ability to provide essential customer service and knowledge in a high paced inbound contact center environment
- Effective ability to build customer loyalty through positive customer interactions and provide an easy experience.
- Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations.
