SKYGEN is looking for a Help Desk Intern to support internal end users with technical issues, ensuring efficient operation of their IT systems.
Requirements
- Basic understanding of Windows operating system
- Knowledge of Active Directory and basic networking concepts
Responsibilities
- Responsible for supporting internal end users with issues of varying complexity related to software, hardware, telecommunications, printing, faxing, and wireless technologies.
- Troubleshoot and resolve issues in a positive and professional manner.
- Utilize internal systems to process requests and document resolutions.
- Provide initial support to end users on all internally used software applications, hardware, mobile and telecommunication devices, wireless and peripheral equipment (printers, fax, etc.).
- Ensure new hires are correctly set up by creating user network accounts, email mailboxes, assigning to network security groups, setting standard and Customer Care agent phone access, configure voicemail boxes, etc.
- Configure and setup hardware for telecommuting employees.
- Demonstrate troubleshooting and analytical skills, including leveraging available reference and resolution resources to assist with issue resolution as appropriate.
Other
- Currently pursuing an Associate or Bachelor’s degree
- Excellent verbal and written communication skills
- Excellent attention to detail
- Ability to multi-task and work independently
- Customer service experience
