Modernizing IT infrastructure and meeting challenging missions by harnessing the cloud.
Requirements
- Experience with AWS
- Experience with RHEL or Windows Server
- Experience with ticketing systems
- Experience with Agile
- Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash
Responsibilities
- Help Desk Team Lead
- Triaging tickets for team
- Experience with AWS
- Experience with RHEL or Windows Server
- Experience with ticketing systems
- Experience with Agile
- Ability to communicate with stakeholders and clients across the program
Other
- 2+ years of experience with leading a help desk team
- Secret clearance
- DoD 8570 IAT Level II or IAT Level III Certification
- Experience as a scrum master
- Experience with Jira workflows or automations
