Google is looking to solve the problem of integrating the AI Help guide that is Guided Support Experience (GSE) platform into Google's consumer products, and requires a Technical Program Manager to lead complex, multi-disciplinary engineering projects
Requirements
- Experience in software program management or engineering management
- Experience with Large Language Models (LLM), NLP, or Generative AI
- 5 years of experience in program management
- 8 years of experience in program management of emerging technologies or related technical fields
- Experience delivering cross-functional technical projects and programs with multiple stakeholders in a fluid environment
- Experience working with globally distributed teams across multiple time zones
- Excellent technical acumen and leadership across organizational and team boundaries
Responsibilities
- Act as the single point of accountability for the integration of the AI Help guide that is Guided Support Experience (GSE) platform into Google's consumer products, driving cross-functional programs
- Forge and lead a cross-functional program team, acting as the primary integration point and trusted advisor between Engineering, Product Management, UX, and partner Product Areas to drive alignment and consensus
- Act as the primary driver for resolving technical blockers and dependencies, partnering with a team for the Generative AI architecture, data pipelines, and infrastructure
- Cultivate subject matter expertise in the Help guide's Generative AI systems, prompt engineering, and strategies, leveraging this expertise
- Own and manage all program risks, identifying, assessing, and mitigating technical, process, and organizational challenges
- Navigate and secure all formal safety, compliance, and regulatory approvals for launch
- Plan requirements with internal customers and usher projects through the entire project lifecycle
Other
- Bachelor's degree in a technical field or equivalent practical experience
- Excellent communication, people management, and presentation skills, with the ability to articulate complex topics to both technical and non-technical audiences
- Ability to influence without authority, build cross-functional partnerships, and drive consensus
- Travel requirements not specified
- US work authorization required
