Nordic clients require expert EHR design, build, testing, and advanced troubleshooting services to ensure the integrity, integration, and stability of their EHR applications. The Managed Services Application Advisor will provide these services, oversee client engagements, and mentor other team members to resolve complex issues and guide teams to successful outcomes.
Requirements
- Certification in one or more EHR application module(s) with moderate understanding of functionality within that application
- 3+ years of experience implementing, training, or supporting EHR modules
- Proven ability to apply problem solving and technical skills
- Proficient with Microsoft Office applications
- Prior experience with ticketing systems and change management processes
- Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred
- Demonstrated sound judgment and appropriate escalation
Responsibilities
- Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers
- Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
- Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts
- Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing
- Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)
- Following proper change control policies for migrating application build and configurations
- Creating documentation that allows others to follow processes consistently
Other
- Post-secondary education or equivalent experience, required
- Must demonstrate and embody Nordic’s maxims
- Excellent communication skills, written and verbal; make the complex simple, persuasion; all levels of an organization up to C suite
- Strong attention to detail and ability to organize
- Must be able to work independently, as well as within a team environment
