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At U.S. Bank, the business problem is to improve the availability, latency, performance, efficiency, and proactive monitoring of their production applications. The role aims to reduce recurring incidents and minimize downtime for customers.

Requirements

• Ability to provide technical architectural direction input for Hogan systems processing, Hogan Release System.
• Strong Mainframe development and support skills (Hogan Cobol, JCL, MF Utilities, Debugging tools), IMS DB skills. CICS skills, IBM Utilities, BMC utilities.
• Knowledge of Tools like GitLab, CD/CI pipelines, API’s
• Ability to design, build, test, debug and document system software and hardware solutions
• Experience providing prompt and high-quality production support to complex mainframe legacy systems during incidents, events or problems using HOGAN, CICS, JCLs, Scheduler, TSO, Dump analysis and debugging, and ServiceNow
• Ability to design, write, deliver, leverage monitors and dashboards that improve predictability and are actionable in a proactive manner (SPLUNK, Datadog)
• Experience working on full Software Development life cycle including Agile, Scrum and Waterfall methodologies (development, implementation and support of mainframe Hogan Cobol applications)

Responsibilities

• Supporting production applications
• Proactively looking for ways to automate discoveries
• Eliminate incidents from recurring
• Reduce the time it takes to get customers back up and running
• Improving availability, latency, performance, efficiency, and effective proactive monitoring
• Developing, coordinating, and conducting technical reliability studies on engineering designs
• Measuring and analyzing the reliability of the design, materials, processes, cost, and final products of production

Other

• Open to work nonstandard work hours and workdays (24/7/365 on-call Rotation)
• Excellent verbal and written communication skills
• Strong knowledge of ServiceNow processes (Incident Management, Problem Management)
• This role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.