Franciscan Health needs an Informatics Tech to provide front-line customer support for their Electronic Health Record (EHR) system, aiming to facilitate adoption, improve quality of care, and increase efficiency for providers and staff. This role will also assist with onboarding new users and act as a liaison between clinical practices and Information Services teams to address technical and clinical requirements and enhance EHR efficiencies.
Requirements
- 3 Years- Epic Use or Support- Preferred
- 2 Years- Home Health- Preferred
Responsibilities
- Provides support in the use of the clinical documentation system for clinical staff.
- Provides support to administrative staff regarding the use of the electronic health record (EHR), work ques management, reports and workflows.
- Triages system issues escalates to appropriate IS teams for resolution.
- Assists with the optimization and education to staff regarding changes in the clinical documentation system and/or electronic health record to support enhanced workflow efficiency, quality of care, and user satisfaction.
- Provides workflow analysis and support to identify opportunities for optimization
- Assist with managing and inventory of EHR devices, clinician and office phones, security alert systems, air cards, and connectivity support.
- Prioritize data collection activities base on the immediate or anticipated needs of the situation
Other
- High School Diploma/GED- Required
- Associate's Degree-Healthcare, Informatics, Information Technology- Preferred
- Auto Insurance- Required
- Driver's License- Required
- Up to 20%
