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Home Mortgage Consumer Quality Assurance Quality Control Lead - Mortgage - Quality Assurance

Citizens Financial Group

Salary not specified
Sep 24, 2025
Remote, US
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Ensure Home Mortgages are in compliance with all applicable secondary market, private and government loan programs.

Requirements

  • 7+ years mortgage experience with in-depth knowledge of manual underwriting guidelines, FHA (DE preferred) VA and manual underwriting analysis.
  • Advanced knowledge of all income types and sources, including the ability to interpret personal and business tax returns and other complex loan scenarios.
  • Advanced knowledge and experience of underwriting of high/ultra-high net worth borrowers to include analysis of multiple businesses, large real estate portfolios and diverse asset portfolios.
  • Experience with ACES, Empower, Encompass is a plus.
  • Sound knowledge of the consumer mortgage lending process and workflow through Prefunding.
  • Sound knowledge of secondary, private, investor and government mortgage loan programs.

Responsibilities

  • Re-Underwrite and review all underwriting decisions to the daily QA selection of loans to ensure that all guidelines on mortgage products are being met by Home Mortgage product staff.
  • Determine if all AUS conditions were input correctly, and conditions were satisfied.
  • Review each appraisal for soundness and determine if review appraisal is warranted.
  • Review legal documents to ensure accuracy.
  • Assist in the performance of periodic targeted assurance reviews and perform other credit and qualify control duties that may be assigned.

Other

  • Execute tasks within defined processing parameters, ensuring accuracy and attention to detail.
  • Respond to internal and external customer inquiries within 24 hours.
  • Escalate issues or risks to management within 24 hours.
  • Identify and suggest improvements to enhance customer experience.
  • Comply with all relevant regulatory requirements, including state and federal laws.
  • Complete all required Regulatory and HR compliance training quarterly by deadlines.
  • Demonstrate leadership qualities and maintain a professional, positive attitude in all interactions.
  • Work toward Personal Development Plan (PDP) goals and present progress to management.
  • Strong oral and written communication skills with solid organization, interpersonal, analytical and problem-solving skills.
  • Must be detailed oriented and maintain accuracy in a fast-paced environment.
  • Ability to manage change and take on new tasks as required.
  • Ability to work under minimum supervision.
  • Must be production oriented to meet department productivity goals and deadlines.
  • Demonstrate ability to maintain a high-level of confidentiality.
  • Role is Hybrid 4 days a week in office