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Home Mortgage Special Investigations / Consumer QA QC Lead

Citizens Financial Group

Salary not specified
Aug 13, 2025
Providence, RI, USA • Glen Allen, VA, USA
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The company is looking to solve the problem of potential misrepresentation and/or fraud in loans, specifically in mortgage operations, by ensuring thorough re-underwriting and quality control.

Requirements

  • In-depth knowledge of manual underwriting and investor guidelines.
  • Advanced understanding of various income types and sources, including interpretation of personal and business tax returns.
  • Experience reviewing potential misrepresentation in income, employment, credit, occupancy, liabilities, and assets.
  • Strong knowledge of the consumer mortgage lending process and workflow.
  • Ability to work independently with minimal supervision.
  • Strong organizational, analytical, and problem-solving abilities.
  • Experience in fraud prevention, detection, and reporting, particularly in mortgage operations.

Responsibilities

  • Execute tasks within defined processing parameters, ensuring accuracy and attention to detail.
  • Review all underwriting decisions were made, ensure all the guidelines on mortgage products are being met by Home Mortgage production staff.
  • Determine if all DU conditions were input correctly, and conditions were satisfied.
  • Review each appraisal for soundness and determine if review appraisal is warranted.
  • Review legal documentation to ensure accuracy.
  • Assist in the performance of periodic targeted assurance reviews and perform other credit and quality duties as may be assigned.
  • Respond to internal and external customer inquiries within 24 hours.

Other

  • 7+ years of experience in fraud prevention, detection, and reporting, particularly in mortgage operations.
  • Excellent oral and written communication skills.
  • Demonstrate leadership qualities and maintain a professional, positive attitude in all interactions.
  • Work toward Personal Development Plan (PDP) goals and present progress to management.
  • Complete all required Regulatory and HR compliance training quarterly by deadlines.