Midmark Corporation is looking to solve the problem of streamlining the experience trip booking and analytics process, and improving the overall hospitality experience for customers and teammates.
Requirements
- Proficient in multiple software including NetJets, Triple Seat, Stay N Touch and Salesforce
- Proficient in new software that is introduced re: booking system, jet software, etc.
- Strong computer skills and software knowledge
- Must be proficient in Excel, Word, PowerPoint, and Outlook
- Proficient in CRM software
- Strong organizational skills and diligence
Responsibilities
- Coordinates all Salesforce integrations and enhancements training and assists with any Salesforce questions pertaining to Experience Trips and/or Opportunities from Sales or other team.
- Analyzes and creates reports for all data analytics for experience trips from Salesforce to provide accurate and streamlined reporting to the Hospitality Experience Manager.
- Coordinates the process improvement activities of scheduling experience trips and in Salesforce to offer a streamlined process for our sales team to fully utilize all resources.
- Creates Stay-N-Touch room blocks and updates as needed for Customer Trips.
- Executes all Final Planning Call’s related to Customer Experience Trips and Large Events that are on multiple sites (Midmark + Renaissance + Stillwater Valley).
- Organizes workflow and appointments by reading and routing correspondence, collecting the customer information and managing the entire experience.
- Maintains customer confidence and protects operations by keeping information confidential.
Other
- Associate degree in business administration, or related field and 3 or more years’ experience working in a related field, or equivalent combination of education/experience.
- Excellent written and verbal communication
- Ability to adjust schedule as required to meet operational needs
- Strong organizational skills and diligence
- None supervisory responsibilities
