Customers Bank is seeking a detail-oriented and analytical HR Data, Reporting & Analytics Specialist to support data-driven decision-making and improve efficiency
Requirements
- Strong data skills with tools such as Excel (advanced), Power BI, Tableau, or similar
- Experience with SQL, Python, or other scripting tools for data extraction is a plus
- Familiarity with project management tools (e.g., Asana, Smartsheet, Jira, Microsoft Project)
- Proficient in HRIS platforms, with Workday required
- Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications
Responsibilities
- Design, develop, and maintain HR dashboards and reports (e.g., headcount, turnover, DEI, time to fill, performance metrics)
- Ensure data integrity across HR systems (HRIS, ATS, LMS, etc.) through regular audits and validation processes
- Generate reports with data to analyze workforce trends and provide actionable insights to HR leaders and business partners
- Create custom reports for ad hoc requests and recurring cycles (e.g., compliance, audits, board reporting)
- Translate complex data into executive-level summaries and visualizations
- Manage reporting calendar to ensure timely delivery of key HR metrics and compliance reports
- Support data submission requirements for internal and external audits, surveys, and benchmarking studies
Other
- Bachelor’s degree in Human Resources, Business Administration, Data Analytics, or related field required
- 3–5 years of experience in HR analytics, reporting, or HR operations roles
- Must be legally eligible to work in the United States without sponsorship, now or in the future
- Strong interpersonal and communication skills to collaborate with various stakeholders
- Service mind-set that fosters collaboration, building strong relationships, and a “Wow” experience for stakeholders
