SHI International Corp. needs to ensure that configurations meet customer expectations by performing quality checks throughout the build process for data center solutions.
Requirements
- Ability to proofread, recognize and correct mistakes and communicate mistakes to the QC and Build teams - Basic
- Ability to operate a camera or smart phone for photo documentation - Basic
- Ability to crop and resize photos using basic photo editing tools - Basic
- Ability to decipher integration documentation technical detail, including rack elevations, network and power cabling layouts - Basic
- Ability to comprehend Quality Control processes, including build checklists, as defined by the internal team - Basic
- Proficient in MS Office products, Word, Excel, SharePoint and basic photo editing tools
- Cursory knowledge of SharePoint and MS Teams - Basic
Responsibilities
- Perform build specific quality checks throughout build process following the Internal Quality Control Checklist over the course of multiple quality checks
- Review customer Integration Documentation and decipher configuration specifics, such as rack elevation, port/slot layout and connectivity, confirming the devices and physical rack layout meet customer expectations
- Capture images and thoroughly document racks for internal review at multiple times during the build by following the IDCS process and a project specific photo template, ensuring all relevant information is visible in each photo and packet is complete and approved by management before rack ships to customer
- Review hardware inventory logs captured from all racked devices to confirm that all custom configuration specifics, such as BIOS checks, MAC captures, DHCP configuration, and array controller configuration settings meet customer expectations
- Confirm that every label on every cable matches the customer labeling configuration specifics, including font, spacing and naming conventions
- Confirm all cable routing is neat and follows customer standards and/or industry standards
- Document and fix any discrepancies, and/or relay them to the build team for remediation
Other
- Ability to address project issues and remain professional - Basic
- Ability to relay build details and progression with teammates - Basic
- Ability to work under pressure and meet build ship dates - Basic
- Ability to multi-task and balance priorities - Basic
- Ability to interact with several teams, including data center build technicians, solution consultants and systems engineering - Basic
