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Implementation Manager, Product Op

WebMD

Salary not specified
Jun 10, 2025
Newark, NJ, US
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The company is looking to optimize product operations, improve speed to market, and ensure efficient delivery of products to drive customer success.

Requirements

  • Experience in operationalizing products and creating new workstreams to address execution challenges
  • Deep understanding of the Medical Legal Regulatory (MLR) process and its impact on promotional product execution
  • Strong organizational and project management skills with the ability to manage multiple projects simultaneously and meet deadlines
  • Ability to lead and inspire cross-functional teams, providing guidance and support to achieve common goals and drive customer satisfaction
  • Demonstrated ability to identify operational challenges and provide actionable solutions to streamline workflows
  • Experience in Healthcare Advertising
  • Proven experience in creating and maintaining documentation for product specifications

Responsibilities

  • Reevaluate and Optimize Product Processes
  • Design Enduring Solutions
  • Drive Product Execution Improvements
  • Troubleshoot & Triage Issues
  • Develop Best Practices
  • Apply Learnings from Pilots
  • Lead Product Rollouts

Other

  • Minimum of 2-4 years of experience in healthcare advertising, preferably within a Pharma company or a Digital Agency
  • Strong ability to work across different teams, including Sales, Customer Success, and Product Development, to improve product implementation processes
  • Exceptional written and verbal communication skills with the ability to engage with both senior leadership and team members at all levels
  • Innovative: A forward-thinking mindset focused on continuous process improvement and operational efficiency
  • Strategic Thinker: Ability to develop strategic plans for the operationalization of products and workstreams
  • Detail-Oriented: Excellent attention to detail and ability to manage complex projects without losing sight of the big picture