Motorola Solutions is seeking a Post-Sales Solutions Engineer for their Rave Mobile Safety Product to ensure high levels of customer satisfaction with Rave's software solutions, which are critical for public safety agencies and enterprises.
Requirements
- Knowledge of one or more programming languages (Java, C++, Ruby)
- Knowledge of relational databases (SQL Server, Oracle, MySQL)
- Knowledge of web services/web technology (HTML, CSS, XML, JSON)
- Excellent investigative and debugging skills
- Demonstrated ability to research and resolve problems using a variety of tools.
Responsibilities
- Troubleshooting a broad range of technical issues on the hardware, application, and OS levels
- Installation, migration and upgrade of Rave products on accelerated time schedules
- Developing a full understanding of all Rave products
- Creating and reviewing knowledge base documentation and FAQs based on issue solutions
- Conducting training on various Rave Products and Services
- Managing resolution of technical and non-technical issues for Rave Mobile Safety clients
- Responding to requests for assistance in a timely manner
Other
- 4+ years in enterprise software implementation or support in a client-facing role.
- Ability to work independently and collaboratively as needed
- Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels
- Participation in on-call rotation
- Under 25% Travel Requirements
