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The Global People Operations team at Meta is looking to drive transformational employee experiences through innovative technology and strategic knowledge systems, specifically by revolutionizing how the global workforce accesses, creates, and leverages organizational knowledge.

Requirements

• 10+ years of progressive experience in enterprise content architecture, knowledge systems design, or HR technology solution development
• 4+ years of hands-on experience developing complex taxonomies, ontologies, and knowledge architectures for AI/ML applications and large-scale systems
• Experience implementing AI-enhanced content solutions, including machine learning classification, semantic search, or conversational AI systems
• Experience with modern data technologies including vector databases, graph databases, knowledge graphs, and big data platforms
• Advanced experience with content management platforms, GraphQL, metadata management, and structured content strategies
• Proficiency in agile methodologies and experience managing complex, ambiguous technical initiatives
• Experience with interactive developer environments to create, iterate and deliver solutions, in partnership with integrated agentic AI coding tools

Responsibilities

• Create and use AI to make content systems smarter, so content is automatically better, personalized, and delivered proactively
• Build detailed content maps (taxonomies and ontologies) to power advanced natural language processing and conversational AI
• Help build smart content APIs for smooth knowledge sharing across all platforms and new tech
• Plan how our content systems will grow, using generative AI, smart search, and predictive analytics to stay ahead of what the company needs to know
• Design connected knowledge systems that link HR tools with wider company intelligence platforms
• Team up with product managers, UX researchers, and business stakeholders to turn big ideas into tech solutions and easy-to-understand knowledge systems
• Lead game-changing projects that totally rethink how employees get help, using automation to deliver proactive information

Other

• Bachelor's degree in a directly related field, or equivalent practical experience
• 10+ years of progressive experience in enterprise content architecture, knowledge systems design, or HR technology solution development
• Demonstrated track record of leading global technical initiatives with cross-functional stakeholder collaboration and business impact delivery
• Strategic thinking experience in technology roadmapping, competitive analysis, and innovation planning
• Proven communication skills with experience influencing at all levels and drive organizational change