Assist users in resolving technical issues related to PCs, Macs, desktop applications, antivirus software, smartphones, and printers within a fast-paced, 24/7 manufacturing environment.
Requirements
- Strong proficiency in Microsoft desktop support.
Responsibilities
- Provide support for Microsoft Windows desktop environments.
- Install and configure hardware for desktops and laptops.
- Manage and configure network printers.
- Utilize remote support tools effectively to troubleshoot and resolve user issues.
Other
- Bachelor’s Degree in a business-related or technical field, or equivalent experience.
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving ability.
