The Information Technology (IT) Intern will be exposed to and work with a wide variety of systems, components, workflows, and technologies across the IT spectrum in support of a $2B+ global firm. This wide exposure will assist the intern to identify a specific IT related area of focus that lines up with their career objectives and meets the needs of the Firm for potential long-term employment.
Requirements
- Microsoft Windows (latest versions)
- Microsoft Server (latest versions)
- Using developer language such as C-Sharp, Java, HTML, Go, and Terraform
- Using the Microsoft Azure Portal
- With miscellaneous PC/Laptop and Server hardware
- With basic Cisco hardware configuration
- Microsoft Azure Dev Ops or Github
Responsibilities
- Provides technical support, or appropriate routing, for service tickets entering the Service Desk
- Evaluates issues and escalates as needed to a higher level or other resource using the provided Service Desk Process manual
- Restores service to affected user(s) while resolving tickets, using methods including: Remote troubleshooting via provided toolsets
- Uses the ServiceNow Knowledgebase system to determine the root cause of a problem
- Creates technical documentation and FAQs for addition to the ServiceNow Knowledgebase
- Recommends changes to support processes to ensure continuous improvement of the incident handling process
- Performs troubleshooting of endpoint issues related to security blocks that will require basic networking and Windows 10/11 knowledge in order to determine escalation paths
Other
- Enrolled in an Associate’s, Bachelor's, or Master's degree program in Computer Science, required
- Strong verbal and written communication skills
- Excellent interpersonal and customer relationship skills
- Ability to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
- Ability to successfully multi-task while working independently or within a group environment
