The Infrastructure Technology Lead Analyst role at Citigroup is looking to solve infrastructure technology problems, including LAN / WAN and help desk administration activities, network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.
Requirements
- 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
- Understanding of how specialization within area contributes to the business and of competitors' products and services
- Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
- Experience in a Financial Services or large complex and/or global environment preferred
- Effective analytic/diagnostic skills
- Ability to communicate technical concepts to non-technical audience
Responsibilities
- Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
- Provide Root Cause Analysis (RCA) post restoration of service
- Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
- Provide technical/strategic direction to team members
- Review requirement documents, define hardware requirements and update processes and procedures as necessary
- Ensure ongoing compliance with regulatory requirements
- Responsible for applications dealing with the overall operating system
Other
- Bachelor’s/University degree, Master’s degree preferred
- Effective written and verbal communication skills
- Ability to work with virtual / in-person teams, and work under pressure / to a deadline
- Has the ability to operate with a limited level of direct supervision
- Can exercise independence of judgement and autonomy
