INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is looking to solve IT infrastructure challenges to support caregivers and the community
Requirements
- Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification
- Microsoft certifications preferred
- Previous experience in Microsoft Active Directory preferred
- Globalscape or other File Transfer tools experience preferred
- ITIL certification within 6 months of hire
- Previous work experience with an infrastructure specialization
- 4 years experience can substitute certification requirement
Responsibilities
- Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
- Installs and configures systems according to design specifications.
- Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
- Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained.
- Supports testing and evaluation of technologies under review.
- Plans, documents, and implements software patches and upgrades for infrastructure components.
- Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems.
Other
- Bachelor's degree or 2 years of relevant experience in related field required
- Must be able to communicate effectively in English (Verbal/Written)
- Normal office environment
- May have additional or varied physical demand and/or respiratory fit test requirements
- Front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave benefits
