HD Supply is looking to solve the problem of developing, maintaining, and supporting technical infrastructure, hardware, and system software components for small to mid-sized projects to meet the needs of the business.
Requirements
- 3-5 years of End User Computing systems engineering experience preferred.
- Experience with managing Microsoft System Center Configuration Manager (SCCM).
- Understanding of endpoint management best practices - including software packaging & distribution, device provisioning (imaging), and patch management.
- Experience with Intune, SCCM, Intune Configuration Profiles, GPO, Active Directory, and PowerShell scripting.
- Experience with O365 Suite Management.
- Moderate to advanced GPO/Configuration Profile and Windows PowerShell scripting knowledge.
- Knowledge of back-end infrastructure including Exchange/EAS, Active Directory and Entra ID including conditional access (MCAS) to control/secure access, features, and functionality.
Responsibilities
- Provides tier two and three engineering support across the enterprise, including providing support and resolution on customer issues.
- Configures and maintains applicable systems and assists with performing daily tasks, such as database backups and configuration management database updates.
- Helps determine needed production capacity to meet changing business demands and ensures capacity planning deliverables are performed to specifications.
- Analyzes hardware and/or applications for compliance with security protocols.
- Assists project leads with researching, designing, and testing new technologies.
- Ensures service level agreements are met and align with functional standards.
- Participates in incident management activities, including troubleshooting issues, performing after-action reviews and tasks, and assisting with disaster recovery support.
Other
- Demonstrated effective verbal, written, and organizational skills.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, leadership).
- Demonstrated high commitment to quality, validating best practices and exploring all options as a part of the decision-making process.
- Ability to participate in 24x7 on-call support.
- Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field.
