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Automation of operational tasks to reduce manual intervention, thereby improving Mean Time to Recovery (MTTR) and ensuring adherence to Service Level Agreements (SLAs). Implementation of Operations Automation capabilities that reduce human error, enforce consistency, and accelerate incident response across a growing and diverse LOB footprint.

Requirements

• 6+ years of Infrastructure Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ years of Middleware Messaging (Integration) application experience (IBM MQ, KAFKA)
• 5+ years of Unix/Linux operating system administration with shell scripting proficiency
• 5+ of leadership in issue resolution at scale and across the stack of technology - transport, session, presentation, and application layers
• 5+ years experience in technology operations and/or engineering
• 3+ years of scripting and task automation (Python, JSON, YAML)
• 3+ years of Ansible playbook development

Responsibilities

• Manage the operational outcomes of key IT services delivered by middleware messaging integration – MQ, Solace, KAFKA
• Identify and recommend opportunities for technology operations process improvement and development
• Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client-facing and internal applications consumed by the Business
• Drive key strategic initiatives associated with infrastructure availability
• Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
• Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
• Determine appropriate strategy and actions of information technology systems operations messaging (integration) team to meet deliverables

Other

• Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk in Information Technology Systems Operations
• Engage and influence stakeholders, internal partners and peers
• Institute controls in partnership with Operation Risks to ensure risk management is sustainable
• Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
• This position offers a hybrid work schedule