Citi is looking to solve the problem of managing and guiding a team to ensure efficient and effective infrastructure in coordination with the Technology Team, with the overall objective of using infrastructure technology knowledge to process data, resolve issues, and execute administrative tasks.
Requirements
- 10+ years of experience in a technology infrastructure role with experience in people and project management and selected infrastructure technologies
- Experience in financial services or large complex and/or global environment preferred
- Hands-on individual with multiple hardware platform knowledge (HP, EMC, IBM) is required
- Strong background in enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures
- Strong background on complex, enterprise class inter-networked environments
- Knowledge of building electrical and mechanical environments
- Experience with Ticketing Systems, Project Management and request processes and associated tools
Responsibilities
- Develop strategies to meet business strategy goals and demonstrate in-depth understanding of how Technology Infrastructure integrates within the overall technology function to achieve objectives
- Lead and motivate a team, conducting managerial responsibilities such as performance evaluation and management, employee selection, compensation, budget management and resource planning
- Resolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas
- Provide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needs
- Ensure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvement
- Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
- Manage the lifecycle for all network, server and storage infrastructure
Other
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
- Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
- Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices
- Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements
