The University of Arkansas Division of Agriculture needs to implement and support technology for research and academic activities, including network infrastructure, research software, and end-user support.
Requirements
- Bachelor’s degree in Information Technology, Educational Technology, or related field
- Minimum of 1 year of experience supporting end-users in a higher education environment
- Familiarity with specific software, industry standards, or relevant regulations
- Proficiency in using tools, techniques, or methods, such as data analysis, project management, or customer service
- Ability to manage and coordinate work with contractors and vendors
- Proficiency in English
- Strong documentation skills
Responsibilities
- Implement and support technology for research and academic activities
- Maintain network infrastructure, including indoor/outdoor wireless networks
- Provide end-user support for desktop computers, laptops, mobile devices, and accessories/peripherals
- Oversee the deployment and maintenance of technology infrastructure supporting research and academic activities
- Facilitate faculty and student use of technology in research and academic settings
- Provide training and support for research software and tools
- Assist in the development of data management plans and research data repositories
Other
- Ability to conduct research into a wide range of computing issues as required
- Ability to present ideas in user-friendly language to non-technical staff and end users
- Keen attention to detail, memory of patterns, and interest in problem-solving
- Excellent written and verbal communication skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Must be able to manage multiple projects/tasks concurrently, prioritize requests, and complete assignments within an estimated timeframe
- Solid relationship management and performance management skills
- Ability to motivate and direct team members
- Skilled at organizing, prioritizing, and multitasking
- Criminal Background Check required
- Proof of legal authority to work in the United States on the first day of employment
