Erie Insurance is looking to solve the problem of installation, configuration, and maintenance of IT Systems and Platforms to achieve performance and security of various business applications.
Requirements
- Experience with network security technologies such as firewall platforms, web content filtering, network access controls, VPN's and basic troubleshooting
- Bachelor's degree, in computer or information science, business or equivalent and four years' experience in IT or related discipline
- Associate degree in computer or information science, business or equivalent and six years' experience in IT or related discipline
- High School diploma or equivalent and eight years' experience in IT or related discipline
- Prior supervisory or leadership experience preferred
- Completion of relevant designations or training preferred
Responsibilities
- Manages overall operations of designated area of authority.
- Oversees the installation, configuration, and maintenance of IT systems software and hardware for multiple consumers
- Ensures uptime, performance, resource availability, and security of systems in adherence to operational guidelines
- Leads the team in acquiring, installing, upgrading, and supporting components, as well as planning for and responding to service outages
- Provides day-to-day oversight of core technical operational work, including end-user support, print operations, data center operations, inventory management, and MACs (Moves, Adds, and changes)
- Sets goals and objectives for achieving operational results, ensuring policies, practices, and procedures are understood and followed by direct reports, consumers, and stakeholders
- Supports domains inclusive of but not limited to Server, Storage, Information Security, Technical Assets, Database, Network, Infrastructure platforms
Other
- Strong communication skills
- Holds self and team accountable for delivery of individual and organizational goals
- Recognizes and builds talent within existing teams
- Fosters an environment of continuous improvement and innovation
- Collaborates across divisions to meet company objectives
