Carotek, a SunSource company, is looking for an energetic, self-driven, technically inclined individual with a warm personality to join their Instrumentation Inside Sales team to provide technical customer service and support to outside sales staff.
Requirements
- Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude
- Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence
- Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric
- Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21
Responsibilities
- Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
- Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
- Selecting and specifying products based on customer application and design prerequisites
- Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
- Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
- Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
- Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products
Other
- Providing outstanding service to our customers and support to the outside sales staff
- Obtaining purchase order number and/or credit card information from customer
- Conferring with Accounting to research and resolve invoicing or credit discrepancies
- Associate’s Degree (Bachelor’s preferred) from a Business or Engineering program. Other majors and experience will be considered.
- Three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry.
