IMI needs to maintain customer satisfaction by analyzing customer requirements and providing engineered solutions in a timely fashion. This involves addressing customer inquiries, submitting proposals, selecting engineered products, strategically pricing custom products, and ensuring quality information for order processing.
Requirements
- Analyze customer requirements to provide engineered solutions
- Select engineered products for the customer application
- Develop technical expertise on product performance and design to assess application feasibility
- Prepare expected base cost for standard product assemblies
- Research cost history and prepare estimate for special product assemblies
- Consistently complete forms with required information and follow appropriate processes
- Review all incoming orders for agreement with proposal content, terms, and conditions
Responsibilities
- Address incoming calls from customers and Regional Managers on inquiries, orders, and applications for assigned Product Group
- Submit informative and thorough proposal to customer
- Support customer follow-up plan with Regional Managers on open quotations
- Obtain application specifications, from customer or Regional Managers and provide engineered solutions
- Make product selection for standard product applications
- Develop technical expertise on product performance and design to assess application feasibility
- Manage the Project: Utilize resources of the group to define/develop method for special customer application needs
Other
- Instill confidence with customers that IMI can meet their custom engineered solution needs in a professional and timely manner
- Develop and grow relationships with specified key and target customers
- Strategically price custom engineered products to meet market demands and IMI business goals
- Provide quality information to process customer requests and orders to ensure customer satisfaction
- Work toward continuous improvement of products and processes
