Apple's Instructional Products team is seeking to develop dynamic customer-facing materials for software, hardware, and services products to help people discover what’s possible with their Apple products
Requirements
- Exceptional writing skills-including the ability to distill complex topics and procedures into simple and friendly language
- Ability to quickly learn a variety of tools required for creating and debugging deliverables
- Experience working with software engineers, UX and graphic designers, and project managers
- Experience in information design, user experience design, data analysis, usability testing, human interface design, and/or prototyping
- Ability to balance multiple projects simultaneously and meet aggressive timelines
- Strong understanding of style, grammar, tone, and voice
- Ability to spot errors and inconsistencies
Responsibilities
- Collaborate with team members to design and write easy-to-find, clear, beautiful content that supports users in getting the most out of their Apple products
- Develop dynamic customer-facing materials for software, hardware, and services products
- Visualize and prototype compelling alternatives for presenting instructional information
- Research an issue and develop innovative solutions
- Write clear and engaging content for a variety of formats, and tailor your writing style as needed for different deliverables and audiences
- Create end-user instructional materials
- Learn new processes and tools quickly
Other
- Four years’ experience creating end-user instructional materials, or equivalent experience
- Strong time management, organizational, and project management skills
- Flexibility and resourcefulness to manage changing business requirements, projects, and resources, adapting accordingly and positively
- Outstanding written and verbal communication skills
- Ability to collaborate with team members who work in other roles
