Language I/O needs to drive the development and enhancement of their CRM Integrations to provide a consistent and seamless multilingual customer experience across a variety of CRMs, telephony platforms, and channels.
Requirements
- Ability to gather, analyze, and transform requirements into user stories
- Experience with agile software development practice and tools
- Experience with Salesforce and CRMs is preferred
Responsibilities
- Translate roadmap priorities into actionable development stories/tasks for engineering teams
- Create a cohesive integration user experience across disparate systems
- Assist engineering execution by becoming an embedded voice of the customer within the development team, providing rapid responses to questions that arise during development
- Create and refine user stories with acceptance criteria
- Analyze the business and technical impact to identify the gaps between business and development team
- Own and maintain the integrations backlog
- Test and ensure acceptance criteria are met with the current release/sprint
Other
- Bachelor's degree with 3+ years' experience in a similar role
- Quick learner with excellent attention to detail
- Exceptional written and verbal communication skills
- Able to think analytically, systemically, and conceptually
- Ability to prioritize and collaborate in a multi-tasking environment
- Experience in partnering with UX designer to design and deliver a great solution
- Ability to negotiate a backlog with stakeholders
- Fluency in more than one language is helpful in this role
