The Desktop Administrator contributes to the effective delivery and management of IT services for a rapidly growing, technology intensive organization, ATC.
Requirements
- A+, Network+ or MCP certification preferred
- Proficiency with troubleshooting complex hardware and software issues
- Basic networking knowledge including cabling/patching (e.g. DHCP, DNS, IP Addresses, etc.)
- Experience with Microsoft Windows 10/11, M365 (Outlook, Teams, OneNote, Word and Excel)
- Experience with Apple iOS
- Experience with Adobe Acrobat
- Familiarity with System Center Configuration Manager (SCCM), Teams for Business, SharePoint
Responsibilities
- procure, deploy and maintain hardware and software
- support IT standards and service-level agreements
- develop and maintain strong working relationships with clients within the business areas
- support the business during emergency response situations
- identify opportunities for improvements to the IT operations model
- troubleshooting complex hardware and software issues
- basic networking knowledge including cabling/patching (e.g. DHCP, DNS, IP Addresses, etc.)
Other
- Associate Degree in Computer Science, Management Information Systems or related discipline
- Excellent work ethic, ability to learn quickly and passion for technology
- Proven, effective oral/written communication and interpersonal skills required
- Strong focus on customer service required
- Executive, administrative or clerical position in which employee is primarily involved with sedentary work, including keyboarding
