Encova Insurance is looking for an intern to provide customer support regarding claims, medical billing, and policy-related questions for Workers' Compensation, Commercial, and Personal Lines Insurance. The intern will also be responsible for documenting initial loss and injury reports and assisting customers and agents with various inquiries and system usage.
Requirements
- Experience with Microsoft Products.
- Ability to work proficiently in multiple systems.
Responsibilities
- Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions.
- Analyzes information received from the customer, triages facts to determine what is being requested, and determines what action is to be taken.
- Interact with other associates across the organization to answer questions, provide support or assist in problem resolution for customers and agents.
- Creates certificates of insurance for policyholders.
- Enters or updates specific claim, policy and/or customer data into computer system.
- Researches medical bill coding issues or pharmacy related issues.
- Provide support to customers and agents while using the Encova Edge Portal.
Other
- This is a full-time summer internship and will require someone who can work at least 40 hours per week.
- Preference may be given to those pursuing a degree in Business Administration with a concentration in Marketing or Communications.
- Ability to provide excellent customer service to both external and internal customers.
- Ability to multi-task.
- Must be detail-oriented.
- Excellent organizational skills.
- Utilize critical thinking skills.
