United Airlines is looking to improve the onboard customer experience by focusing on the design and development of critical touchpoints, including aircraft interiors, seats, and amenities. The company aims to identify new opportunities through competitive benchmarking, customer data, and market research to enhance product offerings and customer satisfaction.
Requirements
- Proven experience with Microsoft Excel and PowerPoint
Responsibilities
- Collaborate with team members in the IPLR Department on cross-functional projects
- Build relationships with internal stakeholders and external suppliers to ensure successful product launches
- Seek and analyze data from a variety of sources to support decisions
- Propose solutions to business questions, leveraging strategic thinking and data analysis
- Share ideas and identify trends to help shape the “look and feel” of onboard products
- Lead presentations to internal teams and/or leadership, providing clear updates on project progress, challenges, and next steps
- Exposure to various project design steps to facilitate innovation
Other
- Utilize business intuition, project management, excellent communication and a working knowledge of business tools in your day-to-day
- Champion a small number of key initiatives directly, leveraging strategic thinking, analytical problem solving, and developing your presentation skills.
- With manager’s support, manage multiple projects by balancing the competing demands for project scope, time and quality
- Meet regularly with managers and stakeholders to provide status updates on projects
- Prepare and deliver project briefings that translate complex information into actionable insights for stakeholders
- Current undergraduate student pursuing a degree in Marketing, Business, Communications, or a Quantitative discipline (Statistics, Engineering, Analytics, etc.)
- Detail oriented
- Communication skills
- Relationship management
- Creativity
- Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
- Successful completion of interview required to meet job qualifications
- Reliable, punctual attendance is a crucial function of the position
- This position is a hybrid role including a combination of days worked in our Chicago office and remotely.
- This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship.
