Delta Air Lines is seeking an Innovation Designer Intern to develop human-centered solutions that delight customers and empower employees, pushing the boundaries of innovation in the travel industry to sustain market leadership and growth.
Requirements
- Undergraduate student with experience and interest in UI/UX/VR or other design fields/areas
- A deep knowledge of wire-framing and experience with Figma
Responsibilities
- Develop and guide the passenger/employee experience and visual design throughout the travel journey (at home, at the gate, in-flight, in-airport, etc.) including service recovery experiences and processes.
- Use your technical and functional know-how to ensure our various passenger/employee experience projects are successful
- Use data (new and existing) to propose and deliver innovative solutions to continually improve products/services that put the “human first"
- Work with a multidisciplinary team of business strategists and technical engineers to create and develop thoughtful, holistic ideas
- Create wireframes, maps, and flows for various experience concepts
- Prototype experiences and services using innovative tools and techniques
- Benchmark airline, travel, and non-travel endemic experiences and best practices
Other
- Establish and foster relationships with stakeholders for collaboration and alignment needed to drive results
- Self-starter with the ability to work independently and collaboratively
- Curiosity and willingness to explore topics beyond the surface
- Good communication skills and creative thinking with excellent storytelling capabilities, providing appropriate business, design, customer and cultural context
- Flexibility and organizational skills to multi-task and reprioritize multiple projects and stakeholder needs
- Attention to detail and ability to deliver within tight deadlines
- Ability to understand key features of a topic without having the benefit of exhaustive knowledge or detail
- Ability to thrive in ambiguous situations, with minimal direct guidance.
- Demonstrates that privacy is a priority when handling personal data.
- Embraces a diverse set of people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
