ING Americas Tech is looking to solve the business problem of driving growth for both internal and external customers by bringing technical expertise and business knowledge together to support a wide range of products. They aim to improve efficiency through new technology implementation and address emerging cybersecurity threats to protect ING's data.
Requirements
- Strong skillset is required in Microsoft Windows platform (Windows 10, Office365).
- Strong troubleshooting skills in both simple and complex problems, critical thinking skills
- Have a strong passion in new technology and innovation
- Background or interest in development and automation technology (python, java, RPA)
- Background or interest in Web design.
- Experience with automation technology (PowerAutomate and Automation Anywhere), Microsoft Power Platform (PowerApps, PowerBI, PowerAutomate, and hands-on experience in Python, pytest and pytest-bdd is a plus
- Basic knowledge of computers and networks required.
Responsibilities
- Provide knowledge and implement the strategy on rolling out new technologies to end users for a secure and reliable computing platform.
- Assist with resolving local service calls through the Service Desk.
- Support the Service Desk with incident management reports and project management.
- Work with new / emerging technologies, market trends, innovations and opportunities while also implementing and contributing to global offerings.
- Work with internal and external resources to implement new technology to improve efficiency for our business.
- Work with feature engineers to understand ING product offerings and platforms used to process data end-to-end.
- Work with devrisk engineers to understand and document the IT risk pillars and artifacts and assist with IT security analysis.
Other
- Must be local resident, as in-office work is required.
- Must be hardworking and detail oriented.
- Have strong multi-tasking, analytical, and problem-solving skills.
- Have a mindset of delivering outstanding customer service, with a genuine commitment to quality and customer satisfaction.
- Have strong communication skills proven by effective interaction with users, team members and vendors.
