At FNBO, the business problem is to capture and integrate frontline employee insights into the product development process to identify hidden pain points and drive innovation opportunities.
Requirements
- Basic understanding of research methods and data analysis
- Strong interpersonal and communication skills
- Excellent organizational abilities and attention to detail
- Interest in financial services and customer experience
- Ability to work collaboratively in cross-functional teams
- Current enrollment in undergraduate or graduate program in business, design, psychology, or related field
Responsibilities
- Assist in developing research methodologies to gather employee feedback
- Coordinate and participate in targeted research activities with frontline staff
- Document and organize collected insights and recommendations
- Support the analysis and synthesis of research findings
- Help create frameworks for sustainable employee-driven innovation channels
- Contribute to presentations and documentation of project outcomes
Other
- Current enrollment in undergraduate or graduate program
- Strong interpersonal and communication skills
- Ability to work collaboratively in cross-functional teams
- Travel requirements not specified
- Degree requirements: undergraduate or graduate program in business, design, psychology, or related field
