Berkley Technology Services (BTS) is seeking interns to support their IT operations and contribute to meaningful projects across various departments, ensuring innovative and customer-focused IT solutions for W. R. Berkley Corporation.
Requirements
- Strong communication skills (oral and written), especially for working with both technical and non-technical teams.
- Demonstrated problem-solving ability and attention to detail.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Customer service orientation and a collaborative mindset.
- Curiosity and eagerness to learn new technologies.
- Strong passion for technology and cybersecurity.
- Prior internship, co-op, or on or off-campus technical experience preferred, but not required.
Responsibilities
- Assist with troubleshooting hardware/software issues, configuring systems, and supporting installations, moves, and upgrades.
- Work on assigned projects that align with their academic background and team objectives. These may include software development, cybersecurity, data analysis, or infrastructure support.
- Help resolve service tickets, support desktop and laptop users, and respond to technical inquiries with a customer-service mindset.
- Maintain documentation for IT processes, assist in testing and implementation, and contribute to process improvement initiatives.
- Engage with cross-functional teams, participate in meetings, contribute to team goals and shared deliverables.
- Interns are embedded in their teams and gain exposure to real-world IT environments, tools, and workflows.
- At the end of the program, students present their project outcomes and reflect on their learning to BTS leadership.
Other
- A high school diploma or GED is required.
- College Status: You must be currently enrolled in a degree program related to the field — or have recently graduated with a relevant degree.
- Typically expected to have completed at least 2 years of college coursework, especially for co-op roles.
- Participation in extracurricular or leadership activities.
- Prior internship, co-op, or technical project experience is a plus but not always required.
