Valley Hope is seeking a Healthcare Software Systems Administrator to manage and support its core healthcare software solutions, including EMR, CRM, and RCM systems, to ensure efficient operations and compliance with healthcare regulations.
Requirements
- Experience with EHR system configuration, user management, and technical support.
- Knowledge of healthcare workflows, clinical documentation, and regulatory requirements (HIPAA, 42 CFR Part 2, Joint Commission, etc.).
- Four (4) or more years of experience in healthcare information systems, with demonstrated expertise in the administration and support of Electronic Medical Records (EMR), Customer Relationship Management (CRM), and Revenue Cycle Management (RCM) systems.
- Previous experience with vendor management and technical support coordination.
- Strong technical aptitude with ability to quickly learn and master complex software applications and system configurations.
- Proficient in MS Office applications, including Outlook, Word, Excel, and Teams.
- Performs functional requirements analysis and technical testing of system changes to ensure they meet organizational needs and regulatory requirements.
Responsibilities
- Serves as the primary administrator for the organization’s core healthcare software solutions, including Electronic Medical Record (EMR), Customer Relationship Management (CRM), and Revenue Cycle Management (RCM) systems, third-party add-ons, and integrations such as AI-powered tools, medication management applications.
- Manages day-to-day healthcare software system configuration, user administration, template and form builds, and release communication.
- Provides technical support to end users by troubleshooting system issues, offering guidance on functionality, and escalating out-of-scope problems to vendor technical support under Manager direction.
- Creates and maintains user access roles, security permissions, and system templates to support workflows and regulatory compliance.
- Coordinates and communicates system releases, updates, and enhancements to stakeholders; ensures proper testing and validation of internally controlled changes before implementation.
- Submits and tracks trouble tickets and enhancement requests with software vendors; communicates directly with vendor technical support teams for resolution of operational issues, under Manager direction.
- Performs hands-on configuration and backend system support; collaborates with the Business System team to optimize workflows.
Other
- Associate degree in healthcare information management, computer science information technology, or related field; or equivalent work experience.
- Two (2) plus years of work experience in healthcare information systems, Electronic Medical Records (EMR), Customer Relationship Management (CRM), and/or Revenue Cycle Management (RCM) administration, or healthcare IT support.
- Valid unrestricted driver’s license
- Demonstrated ability to work with and maintain sensitive and confidential information.
- Strong oral and written communication skills with the ability to explain technical concepts to non-technical users.
