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Issue Management Issue Quality Assurance Lead – Senior Vice President

Citigroup

$115,840 - $173,760
Aug 29, 2025
Cheektowaga, NY, USA
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Citi needs to ensure compliance and appropriately remediate findings from internal and external reviews, as well as self-identified issues, by coordinating and managing issues with key stakeholders.

Requirements

  • Ability to identify, measure, and manage key risks and controls.
  • Develop and implement strategy and process improvement initiatives.
  • Requires an ability to provide challenge and make recommendation for risk and controls remediation.
  • Expert knowledge in the development and execution for controls.
  • Proven experience in control related functions in the financial industry.
  • Proven experience in implementing sustainable solutions and improving processes.
  • Expert understanding of compliance laws, rules, regulations, and best practices.

Responsibilities

  • Ensure on-time and quality execution of QA reviews across assigned portfolio in compliance with Issue Management Policy, Standards, and Procedures.
  • Act as a key resource for business and action owners to advise and support on the effective design and implementation of key control remediations
  • Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes.
  • Manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs.
  • Ensure QA workflow tool is updated with accurate and complete information.
  • Leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement.
  • Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies.

Other

  • 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
  • Track record leading Control related projects and programs
  • Ability to see the big pictures with high attention to critical details.
  • Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
  • Strong leadership, decision-making, and problem-solving skills.