Citi needs to ensure compliance and appropriately remediate findings from internal and external reviews, as well as self-identified issues. The Issue Management Quality Assurance Director will provide independent and objective assessment on the effectiveness, quality, and timeliness of remediation for high severity issues.
Requirements
- Ability to identify, measure, and manage key risks and controls.
- Develop and implement strategy and process improvement initiatives.
- In depth understanding of Citi’s businesses and functions and their risk profiles.
- Developing new ideas and improving current processes to proactively mitigate risks.
- Requires an ability to provide challenge and make recommendation for risk and controls remediation.
- Excellent knowledge in the development and execution for controls.
- Proven experience in control related functions in the financial industry.
Responsibilities
- Act as a key resource for Issue Management teams to advise and support on the effective design and implementation of issue remediation plans, through a review and challenge of Issue description and scope, corrective action plans (CAP) and data quality of system input to ensure appropriate risk mitigation efforts are made in accordance with Control Framework.
- Lead and ensure on-time and quality execution of comprehensive QA reviews across assigned portfolio of High Severity issues, in compliance with Issue Management Policy, Standards and Procedures.
- Create and maintain consistent and best in class QA protocols.
- Ensure that the process provides oversight and reporting across the lifecycle of the High Severity issues.
- Drive robust challenge enabling the key stakeholders to implement sustainable solutions to address root causes.
- Design and implement testing approach and validation strategy for the portfolio of High Severity issues, including MRAs.
- Provide QA closure clearance.
Other
- Demonstrate expertise of risk management and control, as well as in-depth knowledge of the assigned portfolio, and interdependencies with other Issues/Regulatory Commitments.
- Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions.
- Publish quality and on-time QA status reporting to Services leadership.
- Ensure Citi is compliant with all relevant regulatory requirements and internal policies
- Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
